Reader Smith took the day off to wait for DirecTV to set up his cable, but all the installer left his with was 6 pounds, 7 ounces of headache. Smith writes:
I decided to sign up with DirecTV when we got our new house. They were only able to come on a weekday, so I took the day off from work to wait for the installer, who was supposed to show up at 10. The installer didn’t show up till noon, and when she finally arrived, she had only brought a standard definition receiver. The installer says that I never ordered the HD receiver, and I told her that was impossible because I clearly remember requesting it.
Then the installer asks to use the bathroom. I was reluctant, because I remembered reading on Consumerist that you should never let a DirecTV installer use your bathroom, but I felt bad saying no, so I let her in.
Four hours later, she emerged, mumbled something about needing to get a form out of her van, and drove off. I looked in the bathroom and it was a mess. She left her forceps in the sink, my towels on the floor, and a newborn baby in the bathtub.
So now I have taken a day off work and have no cable and another mouth to feed. Thanks a lot, DirecTV!
Also, she didn’t flush.
This is pretty egregious, Smith. We suggest getting in touch with the CEO of DirecTV. He should be able to help you with your installation troubles/abandoned child in your bathroom. His information is available here.
Previously: DirecTV Installer Arrives, Poops, and Leaves, But Doesn’t Install DirecTV
